- Top
- Q&A
Q&A
0798-43-3777 Reception hours: 10:00 to 20:00
(If you contact us by email, we may not be able to respond until the next day.)
Hotel Koshien Facility Service QA
What are the check-in and check-out times?
Regular check-in is from 3pm and check-out is by 10am.Can I extend my check-out time?
Check-out time can be extended in one-hour increments for the following fees:
・Single ・... 1,100 yen/1 hours
・Twin ・... 1,300 yen/1 hours
It…Continue readingCan I wait for cancellations?
We do not offer waiting lists for cancellations.
Please understand.Is barrier-free free?
This facility is wheelchair accessible, but there are steps to the rooms, toilets, and bathrooms.
Assistance may be required within the room…Continue readingRegarding use of co-sleeping children
Only children under elementary school age may share a bed with one other child.
If you are booking a twin room at the single use rate, you c…Continue readingCan I add breakfast?
Applications can be made up until 8:00 p.m. on the day of check-in.
However, please understand that there may be days when we are unable to …Continue readingAre there any convenience stores nearby?
There is a 7-Eleven about 30 seconds walk from the hotel.
There is a Lawson in front of Hanshin Koshien Station.Is there parking available?
There is a surface parking lot for three cars.
Parking Fee:1,000 yen/night
Available time:From 3 PM to 10 AM the next day
Parking is by rese…Continue readingCan I use a credit card?
We accept various credit cards, electronic money, and debit cards.
If you have any questions, please contact the front desk.Will you issue a receipt?
For guests who make reservations with on-site payment, we can issue receipts that meet the requirements for qualified invoices.
If you would…Continue readingCan you store my luggage?
Luggage can be stored from the morning of your stay.
You can keep your luggage even after check-out.
Please contact the front desk.Do you have bicycle rentals?
There are two free bicycles available for rental.
(First come, first served,Reservations not accepted)
Use for commuting is not permitted.Shipping your luggage before your arrival
If you contact us in advance, we will keep all your belongings except for valuables and dangerous items.
Please state the date of your stay …Continue readingCan I arrange a massage?
Massages are not arranged.
We also do not accept arrangements made by customers.
Only guests staying at the hotel are allowed to enter the g…Continue reading
Reservations and Inquiries
Please contact us if you have any questions.